We're sharing everything you need to know about our scheduled system update on Tuesday, Sept 13, 2022. If you have additional questions after reading this, contact our customer support team.
Are my assets safe?
Yes, your assets remain safe and sound. Don't worry, the system update won't impact them.
Why will trading services be unavailable?
Every once in a while, a system needs some tender love and care to make sure that we're providing you with top-notch performance and an enjoyable experience.
When will this happen and how long will it take?
The system update starts on Tuesday, Sept 13, at 06:30 GMT/01:30 EST and will last for about 30 minutes.
Will this impact all of Okcoin?
No, only our trading services, including our buy and sell services, will be unavailable on our website and mobile app during the system update.
What happens to orders that are still open?
Open orders won't be processed during the update. We'll resume them once the system is back online. Please check any open orders after the update, to confirm they were processed correctly.
What about recurring purchases that are scheduled to happen during the update?
Recurring purchases won't be processed during the update. Instead, we'll process them once trading services are available. Please check any scheduled transactions after the update, to confirm they were processed correctly.