You have questions about what's going to happen when we update Okcoin on Tuesday, August 30? Please have a look below and reach out to our customer support team at firstname.lastname@example.org if things are still unclear.
Is my crypto safe?
Don't worry, your crypto is absolutely safe. The system update won't impact any of our users' assets.
Why are you doing this?
Every once in a while, a system needs some love and care. With this system update, we'll be able to offer improved performance, better stability, enhanced data security, and an overall upgraded user experience.
When exactly will this happen and how long will it take?
The system update starts on Tuesday, Aug 30, at 5:00 GMT/1:00 EST and will last for several hours. We'll send you an email once it's done.
Will this impact all of Okcoin?
Yes, all our services will be unavailable during the system update. This goes for our website, the Okcoin app, and our APIs. You won't be able to log in, check your account balance, place or change orders, transfer funds, or otherwise interact with your account. Customer service will be available if you need assistance.
What happens to orders that are still open?
Open orders will be paused during the update and resumed/updated once the system is back online.
What happens to deposits/withdrawals that are pending when the update starts?
For transactions involving fiat
We'll try to process all pending fiat transactions before the update starts. If a transaction can't be completed on time, it will resume once the system is back up.
For crypto-only transactions
We'll try and process all pending crypto deposits and withdrawals before the update starts. If a deposit or withdrawal can't be completed on time, it will resume once the system is back online.
If you have an important withdrawal, we recommend submitting it early to make sure it processes before the update starts.
Crypto deposits received during the update will be credited to your account once the system is back online. Please check any pending deposits or withdrawals after the update, to confirm they were processed correctly.
Can you deposit crypto into an Okcoin account during the update?
Yes, crypto deposits received during the update will be credited to your account once the system is back online.
What about recurring transactions that are scheduled to happen during the update?
Prescheduled transactions within Okcoin won't be processed during the update. Instead, we'll process them once the system is back up. Please check any scheduled transactions after the update, to confirm they were processed correctly.
Will I receive notifications about my account or transactions during the update?
No, we won't send out notifications during the update.
What do I need to do after the update?
Nothing, just open Okcoin and enjoy the upgraded user experience!
I still have questions, what can I do?
Please contact our customer support team or reach out to us on Twitter if you need more information.