Last Updated: February 10, 2020
In a phishing scam, an attacker tries to disguise themselves as a trustworthy entity or even claim to be an OKCoin employee in order to trick you into giving them sensitive information that can be used to gain access to your devices and accounts to steal your money. These attackers normally contact victims via phone, social media or email.
It is important that our clients exercise caution and practice good habits to avoid falling victim to these scams.
Listed below are important tips to adhere to that can help protect you from phishing scams:
OKCoin will never:
- Ask you to wire money to any bank account via phone or email.
- Ask you for your passwords. Never give out your passwords to anyone who asks.
- Request access to your devices via remote desktop access software.
- Always navigate to OKCoin by manually typing www.okcoin.com in your browser's address bar.
- Never click on links or search results that look like okcoin.com.
- Make sure that you are entering your login credentials on www.okcoin.com and no other website that may look similar.
- To contact OKCoin Support, always navigate to the website manually by typing support.okcoin.com into your browser's address bar. Never give out any information about your account unless you opened a ticket via this method.
- If you receive a OKCoin Support email from any other address besides firstname.lastname@example.org, please delete it and do not click on any links that may be provided, as they are not legitimately from OKCoin Support and should not be trusted.
- Be aware of man-in-the-middle attacks in which an attacker intercepts emails from one party and relays them with certain amendments to the other party who both believe they are communicating with each other directly.
- Beware of phone calls from individuals claiming to be OKCoin employees, asking you for confidential account and personal information.
- If you find a phone number associated with OKCoin support online, it's a scam. Do not call it.
- Our Telegram channel only provides general support and an option to escalate your ticket using an online form.
- If someone claiming to work for OKCoin contacts you on social media, never give them any information besides the ticket number of your issue.