For the safety of your funds, video verification is required for account security maneuvers such as resetting login password, disabling Google Authenticator or mobile number, and also KYC level 3 verification.
After searching for “okcoinsupport” on Skype, you will find several matching results. However, there is only one of the accounts are operated by us officially. Please select the first one as shown in the image below.
Then check very carefully the contact’s Skype ID to make sure that it is “okcoinsupport” (without any other text before or after the ID).
Do NOT add any other accounts to avoid leaking your private information. When in doubt, please feel free to contact our customer support.